Summary
It is normal to receive retailer bills when you first join Termina. Retailer bills continue as usual, and Termina invoices are only sent when we find savings.
Why this happens:
At the start, your retailer continues sending invoices directly to you and you pay them as normal.
Once Termina finds savings on those retailer invoices, we start billing you instead, based on the benchmarked price.
If we do not find savings for your site, you will only receive retailer bills. We continue working in the background for free until savings are achieved.
After savings are found, you only need to pay Termina for that site. The Termina invoice replaces the retailer bill for that same period.
Sometimes a retailer continues to send bills by mistake because their system has not fully updated. If this happens, forward the bill to us.
What you need to do when you receive both retailer & termina bills:
If you receive both a retailer & termina bill, simply forward it to support@termina.io.
Need help?
Email support@termina.io.