Understanding why your invoice may still show as overdue despite making a payment can help resolve confusion and ensure your account is up to date. This article explains common reasons for this situation and guides you on what to do next to keep your energy account with Termina running smoothly.
Why Your Payment Might Not Be Reflected Yet
When you make a payment, there is 3 day processing period before the payment is fully recorded on your account. This can be due to bank processing times, payment method delays, or our internal verification procedures. During this time, your invoice status may still show as overdue even though you have initiated payment.
What You Can Do If Your Invoice Still Shows Overdue
- Check your bank or payment provider to ensure that the payment has cleared and the funds have been deducted from your account.
- If you used an online payment method, confirm that the transaction was successful and you received a confirmation receipt.
- Send us your remittance file or proof of payment via your account dashboard or by contacting our support team. This helps us verify and update your payment status quickly.
- Allow up to 3 business days for payments to be processed and reflected on your account.
How to Share Your Proof of Payment
You can email it to our support team using this form. Ensure that your payment details are clear to facilitate fast processing.
Need Further Assistance?
If you have concerns or questions about your payment status, please don’t hesitate to contact our friendly support team. We’re here to help ensure your energy billing and payments are as effortless as possible.