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Adding or removing a site from Termina

Karan Thakker
Updated

Transferring a New Site to Termina

If you’ve recently acquired a new site, we can help transfer the energy accounts to Termina. To get started, we’ll need a few key details from you. 
Please note: We do not service residential sites (homes, apartments) at this time, unless they are under an ABN.

What We Need to Get Started

Please have the following ready:

  • The site address
  • A photo of the gas and electricity meters
  • A recent bill (if available)

If the site will be managed under a new ABN, you’ll also need to sign a new service agreement:
https://termina.io/pds

How to Add a New Site

  1. Go to the Locations page in your dashboard
  2. Click New Location
Screenshot 2026-01-19 at 12.07.09 PM.png

3. Enter the Brand, Business entity and Full site address:

Once the site has loaded:

  1. Click Connect Account
Screenshot 2026-02-25 at 11.00.23 AM.png

  2. Complete the required site details

A member of our team will then begin transferring the energy accounts.
Please note: A recent energy bill, meter photo, or the NMI (National Meter Identifier) is required to complete this step.

Transferring ownership of a Site

If you’ve released control of a site (for example, due to a sale of property or a change of account holder), you can transfer ownership or move out of a site directly from your dashboard.

  1. Navigate to Locations
  2. Select the site you wish to update

  3. Click Transfer Ownership 

    Screenshot 2026-01-19 at 12.29.37 PM.png

  4. Enter the new account holder’s ABN and the effective transfer date (For transfers only)

Moving out of a Site

  1. Navigate to Locations
  2. Select the site you wish to update
  3. Click Move out
Screenshot 2026-02-25 at 10.50.48 AM.png

4. Enter the date of closure - A confirmation will be sent to your email. Our Support team will then follow up with a final confirmation once the final meter read has been completed scheduled and confirmed by your current energy retailer.

Still Managing the Site but Need to Change the ABN?

If the site remains under your control but the ABN needs to be updated and you can’t see the correct ABN in your account, please contact support@termina.io.

Need Help?

If you have any questions or run into issues, contact support@termina.io or reach out to your Key Account Manager

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