Transferring a New Site to Termina
If you’ve recently acquired a new site, we can help transfer the energy accounts to Termina. To get started, we’ll need a few key details from you.
Please note: We do not service residential sites (homes, apartments) at this time, unless they are under an ABN.
What We Need to Get Started
Please have the following ready:
- The site address
- A photo of the gas and electricity meters
- A recent bill (if available)
If the site will be managed under a new ABN, you’ll also need to sign a new service agreement:
https://termina.io/pds
How to Add a New Site
- Go to the Locations page in your dashboard
- Click New Location
3. Enter the Brand, Business entity and Full site address:
Once the site has loaded:
- Click Connect Account
2. Complete the required site details
A member of our team will then begin transferring the energy accounts.
Please note: A recent energy bill, meter photo, or the NMI (National Meter Identifier) is required to complete this step.
Transferring ownership of a Site
If you’ve released control of a site (for example, due to a sale of property or a change of account holder), you can transfer ownership or move out of a site directly from your dashboard.
- Navigate to Locations
- Select the site you wish to update
-
Click Transfer Ownership
-
Enter the new account holder’s ABN and the effective transfer date (For transfers only)
Moving out of a Site
- Navigate to Locations
- Select the site you wish to update
- Click Move out
4. Enter the date of closure - A confirmation will be sent to your email. Our Support team will then follow up with a final confirmation once the final meter read has been completed scheduled and confirmed by your current energy retailer.
Still Managing the Site but Need to Change the ABN?
If the site remains under your control but the ABN needs to be updated and you can’t see the correct ABN in your account, please contact support@termina.io.
Need Help?
If you have any questions or run into issues, contact support@termina.io or reach out to your Key Account Manager