If you’ve received a higher-than-expected invoice, it’s possible the bill is based on an estimated meter read rather than an actual read. Estimated invoices can occur when the retailer is unable to access your meter or hasn’t received a recent reading.
The good news is that these invoices can usually be corrected:
- Step 1: Log in to your Dashboard, go to the invoices section and open your latest invoice.
- Step 2: Navigate to the second page and check the "Read Type" column. E = Estimate, A = Actual.
- Step 3: If you see an E and believe your final bill is too high, simply take a time-stamped photo of your meter and email it to support@termina.io. We will handle the correction with the retailer for you.
Important Information About Payment
Important: All invoices remain payable unless and until the retailer confirms that the bill is formally under dispute. Failure to pay outstanding invoices may result in disconnection.
If you’re unsure whether your invoice has been placed under dispute, please check with our support team before withholding payment.
Need Help?
If you’re unsure whether your invoice is estimated, or need help taking a meter photo, contact support@termina.io and our team will be happy to assist.