If you believe you have been incorrectly charged by Termina, this guide will help you understand the dispute process and how to provide the necessary information to resolve billing errors efficiently.
Overview
Termina reviews all charges carefully to ensure customers are not billed twice or for services already paid to another energy provider. To assist in disputing a charge, you will need to provide documents for verification.
What You Will Need
To facilitate the dispute process, please gather the following:
- A copy of the bill or invoice from Termina showing the disputed charge.
- A copy of the bill or invoice from your new energy provider covering the same period.
How to Submit Your Dispute
Send your supporting bills and a brief explanation of the dispute by filling out this support request form. Be sure to include your account details so we can locate your information quickly.
What if I already paid the retailer directly?
If you have paid a retailer directly for a billing period covered by Termina, please send through a proof of payment to the retailer. Our team will investigate the issue and get back to you with the next steps.
What Happens Next?
Once we receive your documents, our team will review both your Termina charges and payments made to your new provider. We aim to ensure that you are not double billed and that all charges are accurate and fair. We will keep you informed throughout the process and notify you of the outcome or any further information required.
Need Further Assistance?
If you have questions or require help with gathering the necessary documentation, please do not hesitate to contact Termina’s customer support team at support@termina.io. We are committed to providing transparent, commission-free energy brokering services with minimal effort on your part.
Thank you for trusting Termina to manage your business energy needs. We look forward to resolving your dispute promptly and ensuring your energy costs stay as low as possible.